Shipping, Delivery & Returns

Orders are processed and packed directly in store by management within 3 business days. Once packaged and ready for shipment and email will be sent out with your tracking information.

PICK-UP IN STORE IS FREE AND ONLY AVAILIBLE IN EDMONTON, ALBERTA

Shipping is Carried out by Canada Post. If you have any questions about packaging and shipment please contact us at 780-453-1137. Please contact Canada Post regarding tracking and arrival of shipment. We cannot track your package once it leaves our retail location. 


RETURN
 AND REFUND POLICY
Within 14 days of purchase, with proof of purchase, we will exchange or give you store credit for you item if it is in original, unopened packaging and is undamaged and unused. Unfortunately, we will not exchange or give store credit without proof of purchase, no exceptions. We do not under any circumstances give cash refunds. 

FINAL SALE ITEMS INCLUDE THE FOLLOWING:
sale, clearance and discontinued products
Wigs, Human Hair and opened products 
Any other products stamped or deemed nonexchangeable by staff and management.