Shipping, Returns and Lost Packages

Orders are processed and packed directly in store by management within 3 business days. Once packaged and ready for shipment and email will be sent out with your tracking information.


Shipping is Carried out by Canada Post. If you have any questions about packaging and shipment please contact us at 780-453-1137. Please contact Canada Post regarding tracking and arrival of shipment. We cannot track your package once it leaves our retail location. 


If the package is stolen or lost you will need to contact Canada Post (or USPS in the United States) and file a claim. All our packages require a signature upon receipt so please plan accordingly. 

All returned packages are subject to restocking fees and or may not be refunded to the customer. Shipping rates are final sale and will not be refunded under any circumstances. 

Customers are responsible for providing accurate mailing and billing addresses. Once the order is placed the mailing address cannot be altered or changed. Any missed packages as a result of typos or incorrect information is the customer's responsibility and may result in loss of goods and void any refunds. 

Within 14 days of purchase, with proof of purchase, we will exchange or give you store credit for you item if it is in original, unopened packaging and is undamaged and unused. Unfortunately, we will not exchange or give store credit without proof of purchase, no exceptions. We do not under any circumstances give cash refunds. 

Sale, clearance and discontinued products
Wigs, Human Hair and opened products 

Shipping Charges and exchange rates
Any other products stamped or deemed nonexchangeable by staff and management.


Yellow Alert: Since the pandemic began, Canada Post has followed the guidance of public health authorities and made the safety of our employees and customers our top priority. These measures, combined with the heavy demand for parcels, means our ability to process has been slowed down. While parcel processing and delivery is expected to continue at a high pace, customers may experience some delays as important safety measures continue.   

We suspended on-time delivery guarantees on March 18, 2020 due to the unique circumstances we are operating in this year. The suspensions remain in effect.

Delivery standards have been adjusted to help manage delivery expectations.

You can track your item and check the latest shipping status at or using our mobile app. Our call centre agents will not have any further information. Check here for regular updates.

Thank you for your support and patience.

United States

Unprecedented parcel volumes combined with new safety protocols, reduced international flights, and pandemic measures worldwide are creating delays for customers. We have adjusted our delivery standards to better reflect expected delivery times, however service may not be consistent. Some items may be delivered 7 to 10 days beyond published delivery standards. Consumers and business shippers should consider the additional delivery time when making commitments to recipients in overseas destinations.

Please know our people are working hard to process items as quickly as possible and keep the mail moving. We apologize for any inconvenience and thank you for your patience and understanding during these exceptional times.

We suspended on-time delivery guarantees on March 18, 2020 due to the unique circumstances we are operating in. The suspensions remain in effect for XpresspostTM-International and PriorityTM Worldwide.